Return Policy

(A consumer is any natural person who enters into a legal transaction that cannot primarily be attributed to their commercial or self-employed professional activity.)

Information on the Right of Withdrawal

Right of Withdrawal

You have the right to withdraw from this contract within 30 days without giving any reason.

The withdrawal period is 30 days from the date:

• on which you, or a third party designated by you (who is not the carrier), received the goods, if you ordered one or more goods under a single order and these were delivered together;
• on which you, or a third party designated by you (who is not the carrier), received the last item, if you ordered multiple goods under a single order and these were delivered separately.

To exercise your right of withdrawal, you must inform us of your decision to withdraw from the contract. This can be done via email: support@forgeauckland.com.

You may use the attached standard withdrawal form, but this is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of Withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us), without undue delay and no later than 30 days from the day we receive notice of your withdrawal.

The reimbursement will be made using the same means of payment as you used for the initial transaction, unless expressly agreed otherwise. You will not incur any fees as a result of the reimbursement.

We may withhold reimbursement until we have:

• received the returned goods, or
• you have supplied evidence of having sent back the goods,

whichever is the earliest.

You must return the goods without undue delay and in any event no later than 30 days from the day on which you inform us of your withdrawal. The deadline is met if you send back the goods within the 30-day period.

You will bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Grounds for Exclusion or Loss of the Right of Withdrawal

The right of withdrawal does not apply to contracts for:

• the supply of goods that are not prefabricated and are made based on an individual choice or decision by the consumer;
• the supply of goods that are liable to deteriorate or expire rapidly;
• the supply of alcoholic beverages, the price of which was agreed upon at the time of conclusion of the contract, but which can only be delivered after 30 days and whose value depends on market fluctuations;
• the supply of newspapers, periodicals, or magazines, with the exception of subscription contracts.

The right of withdrawal expires early in the case of contracts for:

• the supply of sealed goods which are not suitable for return for health protection or hygiene reasons, if they were unsealed after delivery;
• the supply of goods which, after delivery, have been inseparably mixed with other items due to their nature;
• the supply of audio or video recordings or computer software in sealed packages, if the seal was broken after delivery.

Sample Withdrawal Form

Always contact us via the following email address before returning goods: support@forgeauckland.com.

The return address on our packages is not our return address. Upon request, you will receive our return address by email.

If you wish to withdraw from the contract, please complete the form below and send it to us by email.

Withdrawal Form

I/We () hereby withdraw from the contract concluded by me/us () concerning:

• the purchase of the following goods (*) /
• the provision of the following service (*)

Ordered on: () ____________ / Received on: () ______________

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is submitted on paper):

Date: ______________

(*) Delete as appropriate.

 

A consumer is any natural person who enters into a legal transaction that is not primarily attributable to their business or independent professional activity.

Information on the Right of Withdrawal

Right of Withdrawal

You have the right to withdraw from this agreement within 30 days without giving any reason.

The withdrawal period is 30 days from the date:

on which you, or a third party designated by you (other than the carrier), received the goods, if you ordered one or more items in a single order and they were delivered at the same time;

when you, or a third party designated by you (other than the carrier), received the last item, if you ordered multiple items in a single order and they were delivered separately.

To exercise your right of withdrawal, you must inform us of your decision to withdraw from the agreement. This can be done via email: support@forgeauckland.com.

You may use the attached standard withdrawal form, but this is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send the notice of exercising your right of withdrawal before the deadline expires.

Consequences of Cancellation

If you cancel the agreement, we will refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the standard delivery we offer), immediately and no later than 30 days after receiving the notice of cancellation.

The refund will be made using the same payment method you used for the original transaction, unless otherwise expressly agreed. The refund will not incur any additional costs for you.

We may withhold the refund until we:

have received the returned goods, or

you have provided proof that the goods have been returned, whichever occurs first.

You must return the goods immediately and no later than 30 days after you have notified us of the cancellation. The deadline is met if the goods are sent within the 30-day period.

You are responsible for the direct costs of returning the goods.

You are only liable for any reduction in the value of the goods if this is due to handling that goes beyond what is necessary to determine the nature, characteristics, and functioning of the goods.

Reasons for Exceptions and Loss of the Right of Withdrawal

The right of withdrawal does not apply to agreements regarding:

the delivery of goods that are not prefabricated and are made according to an individual selection or decision by the consumer;

the delivery of goods that can spoil quickly or have a short shelf life;

the delivery of alcoholic beverages where the price is agreed upon in the contract, but which can be delivered no earlier than 30 days after the contract is concluded, and whose value depends on market fluctuations;

the delivery of newspapers, periodicals, or magazines, with the exception of subscriptions.

The right of withdrawal expires early for contracts regarding:

the delivery of sealed goods that are not suitable for return for hygienic or health reasons, if the seal has been broken after delivery;

the delivery of goods that, after delivery, have been irrevocably mixed with other goods due to their nature;

the delivery of audio and video recordings and software in sealed packaging, if the seal has been broken after delivery.

Sample withdrawal form

Always contact us via the following email address before returning the goods: SUPPORT@JOUW SHOP.

The return address on our packages is not our return address. Upon request, you will receive our return address via email.

If you wish to cancel the agreement, please fill out the form below and send it to us via email.

Cancellation Form

I/we () hereby cancel the agreement entered into by me/us () regarding:

the purchase of the following goods (*) /

performance of the following service (*)

Ordered on: () ____________ / Received on: () ______________
Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if the form is sent on paper):

Date: ______________
(*) Delete as appropriate.